Available Solutions for Hotels:
- Access to the Internet, with costs or free of charge (wireless LAN or by network)
- Maintenance of Hot-Spots (check-in, automatic billing)
- Travel and traffic information system
- Local calendar of events and interactive travel guide
- Car rental agency
- Registration and check-out of hotel guests
- Software and solutions for digital information displays
- Promotion of events by the use of digital signage
- Signage of conference rooms
- Interactive wayfinding solution
- Hot Spot Management: Authentication, Authorisation, Accounting
 The digital self-service kiosks find its way into more and more areas of life. Therefore we get used to their existence and even miss them, when they are missing in hotels.
Customers get their tickets in airports, bus stations, harbour buildings and train stations substantially faster when using kiosks, instead of standing in line. By using simple operation menus, everyone can get their preferred travelling seat and pay in cash or by credit card. Of course the traveller receives his or her receipt and the ticket from the kiosk.
The check-in and check-out in hotels could become much more simple and safer by the use of kiosks. Additionally the processes are speeding up and the rate of transactions is increasing with each kiosk. This does not primary imply the removal of the human factor, but it increases customer satisfaction. Of special importance is the specific configuration of the display content and the process. At this the design is not primarily important, but the effective configuration which becomes possible by the long lasting experience.
By using these advantages, hotels can increase the customer fidelity. In this simple manner hotels can integrate bonus systems, in order to collect points and convert them into prizes, for instance.
Customers can get information on all amenities that the hotel has to offer, when using the kiosks.
The kiosks can also be used for reservations of consecutive bookings at a partner hotel within a hotel chain. By the placing of advertisement additional earnings can be achieved.
The friendlyway kiosks are capable of controlling other displays, like bigger Plasma, TFT displays and beamer presentation, by simple means so as to show impressive multimedia contents.
A customer can select information about a close-by museum and receive a video about the museum on a separate display.
With the kiosks not only information about the hotel can be chosen but also information about the city can be ideally presented. By means of online connection, bookings can be arranged or telephone calls can be conducted.
Customers can directly approach the hotel management in order to receive answers to their questions or to book certain services (identification takes place with the room's key card).
Opinion surveys can performed without the use of paper. The system is also suited to book catering and other services.
By placing kiosks at airports, business centres and fairs you can duplicate your chances to win new customers.
   Advantages: - Speeding up of registration and checkout
- Customer oriented showing of information and selection of services
- Advertisement space for the hotel itself or partner companies
- Positioning outside the hotels to promote the hotel
- Simplification of the contact between hotel and customer
- 24/7 availability
- Assistance of hotel processes
- Reduction of printing costs by displaying information on demand
- Attainment of an innovative public image
|
|
Last Updated ( Tuesday, 06 November 2007 )
|
Contact Us
